Part 7: The Finale

   The  supervisor comes to the window to see what the issue is.  I told her about the delayed appointment time, and she apologized.  The results of the testing will be available if I call the office, though I may have to come in and pick them up. No problem there. (I hope they're normal. that I won't indeed receive a call, but I'm inured by now to all surprises.)
      She asked if there was anything else, so I took this opportunity to share with her some of the observed issues mentioned above.  She agreed that the sign was unfortunate, that they're attempting to get new signage installed.  The problem was with the architects, she said, that they had placed a very large thick pillar in the middle of the room in front of the bay of windows.  She said people didn't pay attention to the signs anyway.  She, Meredith, I think her name was, seemed personable enough and I didn't want to be rude, but Sheesh, the reason people don't pay attention to the sign is that it is not visible except from a limited area.  I didn't tell her that and neither did I say that I could walk right over, pick up the sign on its post and set it back to where more people could see it.  Nor did I tell her that a few similar signs could be made and placed on the front and sides of the monstrous pillar, vastly increasing the visibility. The present sign is no more than a piece of posterboard atop a post.   I left it alone; they're working on it, so she says.  I didn't even point out that the sign is the same as when I was there several months ago, and in that same time period, the recently started construction of the parking garage has been completed.
      Since we were on the subject, I could not refrain from saying the concept of having one line for both check in and check out was unwieldy and inefficient, and rather humiliating, when  those who got it wrong were reproved for jumping the line.  I said that in their old office, there were separate venues for those leaving their appointments, and it seemed a lot better.  She said the CEO wanted there to be just one line.  Then she said that she didn't know of any office that didn't have the problem of people having to stand in line.  I suggested that taking a number would reduce the time that people would have to stand there, a rather important consideration especially in a cardiologist's office, wouldn't you say?