I don't think the technician who asked if I'd been late for my appointment believed me when I said I had arrived early and had waited 45 minutes because he excused himself and left the room to visit the desk. When he returned, he said he knew I hadn't arrived late, that it was a problem at the front desk which had caused him to take the 10:00 appointment ahead of mine. He was OK about it, and so was I, and the procedure went smoothly, taking only 10 minutes or so. Then I left to return to the line so I could check out. I know the drill by now, and the location of the sign.
I'm still ready to just leave for home, but when I asked the woman at checkout when I could get the results of the test, she said the policy is that I would be contacted only if the results are not as expected. I already knew that because there it is, plain as day, printed on each appointment card: "We will notify you of any test results that are other than what your doctor expected." These folks don't deal in unnecessary interactions. Now the problem is: I don't know really what the doctor expected. My next scheduled appointment is not until July of 2016. And since the office has botched up my paperwork for today, how can I be sure that today's report finds its way into the proper hands: what channel does it go through before or if it reaches the doctor?
I asked if a patient portal was available, and was told it's in the works but is not yet working. No surprise there. When I mentioned the above, that my appointment time had been somehow mishandled, she asked if I would like to talk to a supervisor about it because all she herself can do is handle check ins and outs. At first I said no, but when she said the supervisor is right there, I agreed. That's what supervisors are for, right?
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