This morning the Patient Relations Representative called me to ask about the hospital experience which I had "issues" with. I did indeed have several issues, but I'd only blogged about them, nothing public. I had searched the St. Peter's website for responsible people and contact information, but found nothing other than an obscure blurb that confirmed the existence of a patient rep without revealing that person's name. I called a number and was given a name, reluctantly it seemed. So I did what I often do: put my thoughts in letter form, and then stash it in a folder.
So after I relayed to "Rosa" what my issues were, I asked her how she knew to contact me, as I hadn't made any contact with them. Yes, I had, she told me, through an email to the chief officer or administrator, and he had contacted her, as the patient representative. This threw me somewhat, because I knew I'd been unable to recover either an email or the name of any higher-up. I started to think that maybe I had been in one of those drug-induced amnesia states, the kind I don't believe in, but what could the explanation be. I didn't regret their receiving my complaint; I believe people should do their jobs, and those who hold a position of responsibility should carry out their function. But I was sure I hadn't sent an email. My brain got wracked again, and then I recalled telling the intake coordinator from The Eddy about my health concerns due to the lack of sanitary measures there. She'd told me I should write a letter, to the head of the hospital and also to the surgeon. I said maybe, but that I didn't think they'd be interested. She was quite concerned about the risk of infection, and now that I think about it, her position is probably that of a "mandated reporter" (as mine was when an advocate for migrant affairs), and she probably felt required to do so. But she must have used my name rather than hers?
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