Verizon employees

In the last week or so, I've contacted quite a few Verizon employees who are cast in the role of Customer Service Representatives. I picture them as confined to a space to do their jobs, not unlike the galley rowers in the holds of those old ships, where they had to pull the oars in concert with their fellow captive workers. Verizon CSR's must speak in monotones, maintain inordinately long pauses between your query and their response, and never indicate that they could possibly be of help with your problem or question. They must excel at transferring your call to another department, and in the process of the call transfer, re-route you back to the main menu. The main menu then tells you there are too many calls to handle at whatever time you call, and suggest you try using the internet. If you persist and do reach a live person, the Verizon rep is to tell you that you've been transferred to the wrong department again, and then transfer you to another rep. If the customer pleads to talk with a live person, the Verizon rep is to agree to do so, but then transfer the customer back to the recording yet again. The good employee will, if pressed, say that a supervisor will call the customer back, and give a pre-set madeup name, like Mr. Gray, who, being fictional, will never call the customer back. The representatives need to be able to reinforce company policy through repetition, and must never waver from what they are told to repeat, even if they don't understand what policy is being reinforced. The rep may appear to be angry, arrogant, impatient, or adopt any other tone, as long as they never imply the customer is going to be helped. The ideal Customer Service Representative must above all discourage callers: Act angry, as if you hate your job, seem to be underpaid, appear to be suffering from cramps or the flu. Above all, do anything to discourage people from making those annoying calls. Let them know nobody wants to answer that @%^#* phone@