Tuesday, December 1, 2015

Lack of Vision

   Or, "I think they don't care."
  October 8--- Double appointment set for (1) Field-of-Vision Exam and (2) Office Visit with the esteemed Dr. Weiner
   October 7, Received call at 4:00 p.M. saying Dr. W. would be "unavailable" and Manager would call me back to reschedule. Will need the 2 appts.
   November 10--No call from office after more than a month, so I called to check my patient status.  They had been  busy, I'm told.  They rescheduled, in 2 parts, for Nov. 23 and Dec. 1.
  November 23--Drove to Clifton Park for the intensive Field-of -Vision test.  The machine was broken, awaiting repair.  Rep promised to call me back that day, or even night, to apprise me of situation, important because of my pending appointment with the inimitable Dr. W. on December 1.
  Nov. 23, 24, 25----Did not receive the promised call.  I'm so hurt.
 November 25, evening---Received recorded call confirming my Dec 1 appt. But that's not to happen until after the Vision Exam
 November 27---I called to say what the heck, but the office was closed til Mon.
 November 30---I was going to ignore my scheduled visit, which was to be in Troy office, but decided to give them a courtesy call.  I explained, and I mean I had to explain, the situation that I was not to see Dr. W. until after the F of V test. She had to leave to check my story.  She came back to tell me that yes, she'd called the Clifton Park office and the machine was being worked on right now.  She left again to check with Dr. W. and returned to tell me that I could have  the Field of Vision test tomorrow morning, Dec. 1 at 9:30 on the repaired machine in C.P., and then keep my 3:40 appt. with Dr. W. in Troy
   I told her that, since I'd received no call, I'd assumed the Dec. 1 Follow-Up appt. would not happen, and I had made other plans, which was true.
  She said she'd cancel then.  That was it.
 I'd  been previously informed that Dr. W. will be out of the country for about 9 weeks or so, and would not be available for  any appointments until his return, sometime in February of 2016 or so.
I guess they don't need my business, and I hope I don't need theirs.
 

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